Contact Email: flink@namespace.life
At Flink, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.
What Information We Collect
We collect different types of personal and technical data depending on how you use our platform:
- Data You Provide Directly
- Contact Forms: Your name and email address when you fill out a form or write to us.
- Comments: Data you enter in the comment form, including name, email, and website.
- Support Emails: Any details you send to us by email (e.g., for technical support).
- Automatically Collected Data
- Browser and Device Info: IP address, browser type, and operating system.
- Cookies: Data stored on your device to help us remember preferences and improve your experience.
- Analytics Tools: Usage data collected by tools like Google Analytics and Meta Pixel (e.g., time spent on the site, pages visited, links clicked).
- Credentials and Billing Info
- Service Access: In some cases, you may provide us with credentials for platforms (e.g., WordPress, FTP, Analytics, etc.) so we can deliver services.
- Purchases: We collect billing and shipping information in connection with purchases made through our platform. This applies both to (i) store owners who procure plugins or services directly from us, and (ii) end customers who complete transactions on third-party online stores that utilize our integrated payment system. In all such cases, we retain relevant transaction data for processing, record-keeping, and support purposes.
Where the purchase is made by an end customer in a store that has integrated our services, we share the corresponding transaction details with the respective store owner to facilitate order fulfillment, customer service, and business operations.
How We Use Your Information
We use your information only when necessary and for the following purposes:
- To respond to your questions or support requests.
- To provide and improve the Flink platform.
- To manage user accounts and settings.
- To process payments and issue invoices.
- To ensure website security and prevent spam or fraud.
- To analyze how users interact with the site (using cookies and analytics tools).
We do not use your information for advertising or marketing without your permission.
Use of Cookies
Cookies are small files stored on your device. We use cookies to:
- Remember your login and preferences (e.g., “Remember Me” option).
- Analyze how users interact with the site.
- Support embedded services and video content.
You can disable cookies in your browser settings, but this may affect site functionality.
Embedded Content and Third-Party Services
Some pages may contain embedded content (e.g., YouTube videos, social media posts). These services may collect data about you, use cookies, and monitor how you interact with their content.
We also use trusted third-party tools for analytics, email support, and payment processing.
How We Share Your Data
We never sell or rent your personal data. We only share it when necessary and under secure conditions:
- Trusted Vendors: Payment providers (e.g., BOG, TBC Bank, Credo Bank), analytics services, and hosting partners.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In case of company restructuring or acquisition, your data may be transferred under this same policy.
- Your Consent: When you give us permission to share information.
- Anonymous Insights: We may share general statistics or insights that do not identify individuals.
How Long We Retain Your Data
- Comments: Stored indefinitely unless deleted by you or an admin.
- Accounts: Keep as long as your account is active. You can edit or delete your personal data anytime (except username).
- Orders: Billing details are kept for at least 7 years for accounting purposes.
- Analytics: Stored long-term to help us track user behavior over time.
Data Protection and Security
We take the privacy and security of your personal data very seriously. To safeguard your information, we implement a variety of technical, administrative, and physical security measures, including but not limited to:
- Encryption of sensitive data during transmission and storage to prevent unauthorized access.
- Regular security audits and vulnerability assessments to identify and address potential risks.
- Restricted access controls ensure only authorized personnel can access your data.
- Secure servers with firewalls and antivirus protection to guard against external threats.
- Ongoing staff training to maintain awareness of data protection best practices.
While we strive to protect your data to the best of our ability, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we continuously work to enhance our protections.
By using our services, you acknowledge and agree to these measures as part of our commitment to keeping your information safe.
Your Rights
You have the right to:
- Request access to your personal data.
- Ask us to correct or delete your data.
- Export your data.
- Withdraw your consent where applicable.
- Object to the use of your data for specific purposes.
To make a request, email us at: flink@namespace.life
We also recommend:
- Avoid sharing unnecessary personal details.
- Unsubscribe from non-essential emails if you wish.
- Manage cookie settings in your browser.
Where Your Data Is Sent
- Visitor comments may be scanned using spam detection tools.
- Analytics data may be processed by tools like Google Analytics and Meta Pixel.
Policy Updates
We may update this Privacy Policy to reflect changes in the law or platform features. When we do, we will:
- Update the “Effective Date” above.
- Notify users through the email.
- Continue applying the same protection standards to your data.
Contact Us
If you have any questions about this policy or your data rights, please contact us at:
flink@namespace.life